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The Willows values and respects the privacy of all our customers. The below privacy policy explains how we collect, use, disclose and safeguard your personal information when you visit the website or make a purchase. By accessing or using the services, you consent to the practices described hereinafter. The Willows may collect certain personal information when you interact with our website, place an order, participate in promotional activities, subscribe to our newsletter or wellness subscription service—Well Willows. The types of personal information we can collect may include but limited to are:

(a) Contact information: such as your name, email address, postal address, social media handles and phone number

(b) Payment Information: credit card details, billing address, and other payment-related information necessary to process your order.

(c) Account Information: If you create an account with us, we collect your username, password, and other account-related information.

(d) Demographic Information: age, gender, and other relevant demographic details.

(e) Order History: information about your past purchases and preferences.

(f) Communication Information: any information you provide when contacting our customer support or engaging with us through social media.

Use of Information

We use the collected information to:

(a) Process and fulfill your orders, including verifying your payment details and shipping your purchases.

(b) Communicate with you regarding your orders, updates, and promotions.

(c) Personalize your shopping experience and tailor our content, recommendations, and advertising based on your preferences.

(d) Improve our website, products, and services

(e) Send you marketing and promotional materials, such as newsletters and special offers, with your consent.

(f) Respond to your inquiries, comments, or feedback.

Information Sharing and Disclosure

The Willows understands the importance of keeping your personal information confidential. We will not sell, trade, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your consent. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as: payment processors, shipping partners and marketing and advertising partners. We may also disclose your personal information if required by law, to protect our legal rights or the rights of others, or in the event of a merger, acquisition, or sale of our business assets.

Cookies and Tracking Technologies

The Willows uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use the website. These technologies allow us to remember your preferences, analyze trends, and improve services. You can control cookies through your browser settings, however disabling them may limit certain features and functionality on our website.

(a) Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

(b) Your Rights and Choices: you have the right to access and update your personal information by logging into your account. Opt-out of receiving marketing communications by following the unsubscribe instructions in the emails we send or by contacting us directly and request the deletion of your personal information, subject to applicable legal requirements and limitations.

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